Meet Your AI Operations Team
AI agents that run your casino 24/7 — support, risk, payments, treasury, house economics, and more — coordinated by your Chief of Casino Ops, so you can focus on growth.
The Old Way vs. The New Way
Traditional Casino
- ✕
25–40 staff
CRM, risk, support, marketing, compliance teams
- ✕
~$1.2M / year in payroll
Salaries, benefits, training, turnover costs
- ✕
8-hour shifts, human error
Gaps in coverage, inconsistent quality
- ✕
Months to hire & train
Slow scaling across new markets
House of Games Casino
5 people + an AI ops team
A lean team amplified by tireless AI
Fraction of the cost
AI agents included in your platform fee
24/7/365 — never sleeps
Every player monitored, every transaction screened
Instant deployment
Launch in any market, immediately
Save up to $1M+ / year
in operational costs versus a traditional staffing model
Ask. Your agents handle it.
Your whole operations team lives in one chat. Ask for deposits, registrations, or player risk in plain language. Your Chief of Casino Ops passes the work to the right specialist and reports back in seconds, with Payments Ops, Treasury, and House Economics on call. Use the native House of Games agents or your preferred AI.
- Plain-language queries across your live data
- Agents hand work to each other automatically
- Works with native HoG agents or your preferred AI
The Core Team
Live today. Your Chief of Casino Ops routes every request to the right agent, and together they run your back office.
Chief of Casino Ops
Your AI Head of Operations
The one agent you talk to. Ask anything in plain language — deposits, registrations, risk — and it sends the work to the right specialist and reports back.
One chat
Interface
On call
Specialists
24/7/365
Available
Player Support
Player & Account Support
Answers players and your team. Resolves KYC, bonus, and withdrawal questions instantly, and pulls player accounts on request when the Chief of Casino Ops needs them.
70%+
Tickets Resolved
<3s
Avg Response
25+
Languages
Risk Ops
Fraud, Risk & Responsible Gambling
Your risk desk, always on. Watches every deposit, bet, and withdrawal, flags anomalies, holds suspicious accounts before money leaves the house, and applies responsible-gambling limits when they trip.
<50ms
Detection Speed
<2%
False Positive Rate
100%
Coverage
Payments Ops
Deposits, Withdrawals & PSPs
Tracks every deposit and withdrawal across fiat and crypto. Flags stuck, failed, or unusual payments and answers "how many deposits today?" in seconds.
Fiat + Crypto
Coverage
Real-time
Monitoring
24/7/365
Available
Treasury
Liquidity, Wallets & Exposure
Watches balances, hot and cold wallets, and payout exposure. Warns you before liquidity runs short, so withdrawals never stall.
Live
Balances
Fiat + Crypto
Currencies
Only with you
Moves Funds
House Economics
Margins, Bonuses & Retention
Tracks GGR, NGR, bonus cost, and player value. Runs retention and bonus campaigns that bring players back without giving the margin away.
Unlimited
Players Monitored
Capped by you
Bonus Spend
24/7/365
Available
Daily Manager
Briefings, KPIs & Follow-ups
Starts every day with a briefing: yesterday's numbers, open issues, and what needs you today. Follows up on anything still open.
Every morning
Briefing
Automatic
Follow-ups
24/7/365
Available
Add Specialists
Grow the team as your operation grows. Specialists join the same chat and take work from the Chief like everyone else.
KYC & Onboarding
Verification & Sign-up Completion
Checks documents, clears the verification queue, and chases players who stopped half-way through sign-up.
Always moving
Queue
Per market
Rules
24/7/365
Available
Compliance & Licensing
Licence Obligations & Reporting
Tracks what each licence requires, prepares regulatory reports from the audit trail, and keeps you ready for an audit.
Automatic
Report Prep
Tracked
Deadlines
Always
Audit Ready
VIP Host
High-Value Player Care
Looks after your most valuable players: personal offers, fast answers, and an early warning when a VIP goes quiet.
Every VIP
Coverage
Capped by you
Budget
24/7/365
Available
Bonus Abuse
Multi-Accounting & Bonus Hunting
Finds multi-accounts, bonus hunters, and collusion before promotions turn into losses.
Every claim
Checks
Yours
Decisions
24/7/365
Available
Affiliates & Marketing
Affiliates & Acquisition
Tracks affiliates and traffic sources, scores player quality, and moves budget toward the partners who send real players.
Real-time
Tracking
Within your bands
Commissions
24/7/365
Available
Game & Lobby Ops
Games, Lobby & Providers
Knows which games earn, keeps the lobby in the best order, and watches game providers for errors and RTP drift.
Every title
Games
Always tuned
Lobby
24/7/365
Available
Sportsbook Trader
Odds, Limits & Exposure
Watches exposure per market, adjusts limits, and flags sharp or unusual betting before the result.
Every market
Markets
Live
Exposure
24/7/365
Available
Platform Health
Uptime, Payments & Providers
Watches uptime, payment providers, and game providers, and alerts you before players notice something is broken.
Continuous
Monitoring
Instant
Alerts
24/7/365
Available
Disputes & Chargebacks
Payment Disputes
Handles payment disputes: gathers the evidence, drafts the response, and tracks each case to the end.
Assembled for you
Evidence
Tracked
Deadlines
24/7/365
Available
Community
Telegram, Discord & Social
Runs your Telegram and Discord: answers questions, moderates, and posts announcements and promotions.
Telegram + Discord
Channels
Always on
Moderation
24/7/365
Available
See the agents in action
Book a 30-minute demo and watch the agents work together on a live casino environment. No slides. No fluff.